
The coaching connection : a manager's guide to developing individual
potential in the context of the organization by Paul Gorrell and John Hoover
The busy manager's guide to delegation by Richard A. Luecke, Perry McIntosh
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan by Marilyn Suttle and Lori Jo Vest
Pricing for profit : how to command higher prices for your products and services by Dale Furtwengler
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