New Titles in Marketing and Management

Managing Hispanic and Latino employees : a guide to hiring, training, motivating, supervising, and supporting the fastest growing workforce group by Louis E. V. Nevaer

Viral loop: from Facebook to Twitter, how today's smartest businesses grow themselves by Adam L. Penenberg

The everything HR kit: a complete guide to attracting, retaining, and motivating high-performance employees by John Putzier

Selling to anyone over the phone by Renee P. Walkup

Stories of transformative leadership in the human services: why the glass is always full by Stephen Burghardt

Customer service training 101 by Renee Evenson

Sustainable e-business management [electronic resource]: selected papers, 16th Americas Conference on Information Systems, AMCIS, SIGeBIZ track, Lima, Peru, August 12-15, 2010; edited by Matthew L. Nelson et al.

Management? It's not what you think! by Henry Mintzberg